Frequently Asked Questions
Quick answers to common questions. Message us on WhatsApp or email for anything else. Whatsapp (chat only): +65 8821 4620, Email: customerservice@curatedwines.sg
Product & Wine
What types of wines do you offer?
We offer 600+ wines from more than 20 countries: red, white, rosé, sparkling and dessert wines across major regions, grape varieties and price points. Most bottles are 750 ml unless otherwise specified.
Do you provide tasting notes and pairings?
Yes. Many product pages include tasting notes and suggested food pairings. For local dishes, see our guide to pairing wine with Asian and local food. Feel free to contact us if you need anything specific.
Can I request a specific wine that isn’t listed?
Yes, please contact us via Whatsapp chat or email, and we will try to help source it.
Will the bottle label or vintage match the photo?
While our effort is to keep all information on the site current and accurate, the label or vintage may sometimes differ from what is provided on product pages; if you are particular about this, contact us to confirm before purchase.
Ordering & Payment
How do I place an order?
It's easy. Just add items to the cart and checkout. Unless specified, discounts and special prices will be automatically applied to your order during checkout. Your order is processed after successful payment is confirmed.
What payment methods do you accept?
Visa, Mastercard, American Express, Shop Pay, PayNow, Apple Pay, Google Pay, PayPal, and UnionPay.
Are prices inclusive of GST?
Yes, all prices shown on our site are inclusive of GST.
Do you guarantee that the wines I order are available and in stock?
The wines listed on our site are normally in stock. In case some wines run out of stock, we update our system and put a “Sold Out” label. If an order comes through before the system is updated, we will contact you and recommend a replacement, or you can choose to cancel your order.
Can I modify my order after placing it?
Please contact us as soon as possible. Just contact us via Whatsapp chat or email. Changes may not be possible after processing begins.
Can I cancel my order?
Yes, you can cancel the order before we have it ready for delivery. Please note a portion of the total amount will be deducted due to bank fees and other processing charges. Just contact us via Whatsapp chat if you need help.
Shipping & Delivery
Where and when do you deliver?
We deliver to any address in Singapore on weekdays, usually within 2-3 business days of your order (excluding public holidays). We will contact you to confirm your delivery date.
Read the Delivery Service details here.
Do you deliver outside Singapore?
We currently deliver only to addresses within Singapore.
Do you offer urgent delivery?
Sometimes. We may be able to arrange an exclusive delivery for an additional charge. Message us on WhatsApp and we will let you know quickly whether we can, and what it costs.
Read the Delivery Service details here.
What are the delivery fees?
For orders of $250 and above, we deliver free. Below $250, a flat delivery fee of $15 applies.
Read the Delivery Service details here.
Can I choose a delivery time slot?
Since the actual time of delivery depends on the number of deliveries for the day and their routing, it is not possible to offer customers exact time slots. Please contact us via WhatsApp chat with your request, and we will try to adhere on a "best effort" basis. We do not offer self-collection service.
How do I track my order?
Once your order is processed, we will contact you to inform you of the delivery schedule. For updates, please contact us.
Returns & Refunds
What is your return window?
Inspect goods immediately upon receipt and notify us within 24 hours of any discrepancies or damage; otherwise, a replacement/refund may not be provided.
Please read our Return Policy for details.
When do you replace or refund?
We offer replacements for wrong delivery (items do not match your order) and breakage during delivery. For undrinkable wine, we offer replacements or refunds after verification by our experts.
Please read our Return Policy for details.
How do I report an issue?
Send us a message via Whatsapp chat or email within 24 hours of delivery with details and photos (if applicable). For verification, any wine bottle returned should not be less than half full.
Please read our Return Policy for details.
Any exclusions?
Issues due to misuse or improper handling/storage are not covered. Expert verification decisions are final and binding.
How long do refunds take?
Refunds are processed by us within 2 days after the order cancellation, and an email will be sent to you. Your payment provider/bank usually takes up to 10 days to process and credit back the funds. Please contact your payment provider/bank for details.
Gifts, Events & Rewards
Can I send wine as a gift?
Yes. We can deliver to any address in Singapore. Browse our Gift Collection.
Can you help with wine for an event?
Yes. Whether it is a birthday, anniversary, wedding or corporate event, contact us with the occasion, number of guests and budget, and we will recommend the right wines at the right price.
Do you sell gift cards?
Yes, we offer Curated Wines Gift cards ($25–$500) are delivered by email. Multiple gift cards can be used on a single order; you can also use a card across multiple orders until the balance is exhausted.
Read more about the Gift Card product for the details.
Do you offer cashback or rewards?
Yes. We offer Cashback Cellar, Singapore’s first cash back program that rewards you with gift cards on qualifying orders (all wines below $150; minimum spends apply; code emailed within 7 business days).
Click Cashback Cellar to read the program details.
Do you offer gift wrapping?
This service is not offered on individual orders. For bulk orders during the festive season, we can work with gifting partners to deliver this service.
Account & Support
Do I need an account to order?
It is always better to have your account with Curated Wines for faster checkout and order history. If you do not have an account, you can check out as a guest or create an account.
How do I contact support?
For all matters and queries, you can contact us via
Email: customerservice@curatedwines.sg WhatsApp (chat only): +65 8821 4620.
Compliance
What is the legal drinking age?
Under Singapore law, only persons aged 18 and above may buy alcohol. By placing an order, you confirm that you are 18 or over.
Choosing Wine
How does Curated Wines choose its wines?
We research every wine before we list it: expert ratings, tasting notes and flavour profiles, input from wine experts including sommeliers, and often conversations with the winemakers themselves. A bottle only makes our range if it earns its place on flavour and on value.
What does 'Top-Rated' mean?
Our Top-Rated wines are rated 4.0 or above out of 5 by wine drinkers on a leading wine-rating app, a sign of consistently strong reviews from people who have actually tasted them. See how the rating scale works, or browse all Top-Rated Wines.
What is a good wine under $60?
Start with our 6 Top-Rated Wines Under $60, hand-picked for great value, and read the guide behind the selection. For more choice, browse Wines Under $50 or Top-Rated Wines under $80.
I'm new to wine. Where should I start?
Begin with easy-drinking, fruit-forward styles: a crisp white such as Sauvignon Blanc, a light red such as Pinot Noir, or a Prosecco. Our “Beginner’s Guide to Wine Tasting” explains what to look for, and our top-rated picks under $60 are a good-value place to begin.
Can you recommend a wine for me?
Yes. Message us on WhatsApp with the occasion, your budget and the flavours you enjoy, and we will suggest wines to suit.
Wine Styles
What is the difference between dry and sweet wine?
Dry wines have little or no sugar left after fermentation; sweet wines keep some of the grapes' natural sugar. Most red and white wines are dry, and a wine can taste fruity and still be dry. Off-dry wines sit in between, with a gentle touch of sweetness. For sweet styles, see our Dessert Wines.
What are tannins?
Tannins are natural compounds from grape skins, seeds and oak barrels that give red wine its drying, slightly grippy feel. Cabernet Sauvignon, Nebbiolo (Barolo) and Shiraz are high in tannin; Pinot Noir, Gamay and Merlot are softer. Tannins mellow with age and pair well with protein and fat, which is why bold reds suit steak.
What does light, medium or full-bodied mean?
Body is how heavy or rich a wine feels in your mouth, a little like skimmed milk versus whole milk versus cream. Light: Pinot Noir, Sauvignon Blanc, Prosecco. Medium: Merlot, Sangiovese (Chianti), unoaked Chardonnay. Full: Shiraz, Cabernet Sauvignon, Amarone, oaked Chardonnay. Higher alcohol usually means a fuller body.
What do 'crisp' and 'smooth' mean?
Crisp describes wines, usually whites, with refreshing acidity, like a squeeze of lemon: Sauvignon Blanc, Chablis and Albariño are classic examples. Smooth usually describes reds with soft tannins and ripe fruit, such as Merlot, Primitivo and many Australian Shiraz.
What does the colour of a wine tell me?
Colour hints at grape, age and style. In reds, a pale, see-through ruby usually means a lighter wine (such as Pinot Noir), while deep purple or inky red means a bolder, fuller wine (such as Shiraz or Malbec); reds turn brick or garnet as they age. In whites, pale lemon with green hints suggests a young, crisp wine, while deeper gold suggests oak, age or sweetness.
What does 'vintage' mean? What is NV?
The vintage is the year the grapes were harvested, shown on the label. Weather differs every year, so vintages of the same wine can taste different. NV (non-vintage) means a blend of wines from several years, common in Champagne and other sparkling wines, made to keep a consistent house style.
Food Pairing
What wine goes with Chinese food or zi char?
Aromatic or off-dry whites such as Riesling and Gewürztraminer handle sweet-savoury sauces and a little heat; sparkling wine cuts through fried dishes; light reds such as Pinot Noir suit roast meats like char siu and Peking duck. Our guide to pairing wine with Asian and local food covers popular local dishes in detail.
What wine goes with curry or spicy food?
Choose wines with a touch of sweetness and moderate alcohol, such as off-dry Riesling, Gewürztraminer or Moscato, or a fruity red with soft tannins. High alcohol and strong tannins make chilli heat feel hotter. See our guide to pairing wine with Asian and local food for more.
What wine goes with steak?
Full-bodied reds with firm tannins, such as Cabernet Sauvignon, Shiraz or Malbec: the tannins and the fat in the meat soften each other. For leaner cuts, a medium-bodied red such as Merlot or Sangiovese works well.
Storage & Serving
How should I store wine in Singapore's heat?
Keep wine somewhere cool, dark and steady, ideally around 12-16°C, away from the kitchen, windows and direct sun. In Singapore, a room without air-conditioning is too warm for storing wine for long. Store corked bottles on their side. For keeping bottles over months, a wine chiller is the best option.
At what temperature should I serve wine?
Sparkling and sweet wines: 6-8°C. Crisp whites and rosé: 8-10°C. Fuller whites: 10-13°C. Light reds: 12-14°C. Full-bodied reds: 15-18°C. In Singapore, room temperature is too warm for reds, so 15-20 minutes in the fridge before serving helps.
Do I need to decant wine?
Not usually. Decanting helps young, bold reds such as Barolo, Amarone or Cabernet Sauvignon open up (30 to 60 minutes is usually enough), and separates older wines from any sediment. Most whites, rosés and everyday reds are ready to pour.


